Position Title: Sr. Case Manager

Reports to: Sr. Director of Unhoused Care Programs

FLSA: Temporary, Full-time (40 hours/week), Exempt (salaried) plus benefits

Salary: $72,500.00 - $80,000.00 annual

Schedule: Monday – Friday, 8:30 am – 4:30 pm, occasional evenings or weekends as needed.

Location: Downtown San Diego area & field-based office reporting

Why this job? – Total Rewards Package

• Salary: $72,000 - $80,000
• Set Schedules (have the same 2 days off every week)
• Bi-Weekly Paychecks
• Medical Coverage; Dental Coverage; Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan + Employer Match (eligible after 6 months of employment)
• Employee Assistance Program

** In the spirit of pay transparency, we are excited to share the base salary range for this position. If you are hired at the Downtown San Diego Partnership, your final base salary (within the pay range), will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer generous benefits and retirement plans. **

Position Summary

Under the direction of the Senior Director of the Unhoused Care Team, the Senior Case Manager will provide compassionate person-centered, trauma-informed care for individuals experiencing homelessness. This position will focus on outreach, assessment, case planning, and navigation of supportive services to assist clients toward stability and permanent housing.

This is a temporary position ending June 30, 2026, ideal for a final-year Master of Social Work (MSW) student or a professional holding an MSW who wants to make a direct and measurable impact in the community.

Essential Job Functions & Duties 90%

• Conduct proactive outreach to individuals experiencing homelessness, establishing trust through consistent, compassionate, and trauma-informed engagement.
• Perform comprehensive biopsychosocial assessments to identify client needs, strengths, and barriers, and develop individualized service and housing stabilization plans.
• Facilitate access to a broad range of services, including housing assistance, physical and behavioral healthcare, substance use treatment, employment support, and public benefits enrollment (e.g., Medi-Cal, SNAP, SSI).
• Coordinate care and service delivery with multidisciplinary internal teams, external community-based organizations, and public agencies to ensure client-centered support.
• Provide intensive case management, including regular follow-up, goal tracking, and support in navigating complex service systems.
• Deliver crisis intervention, de-escalation, and safety planning as needed, ensuring timely response to urgent client needs.
• Advocate for clients’ rights and access to services, including accompaniment to appointments, court hearings, or housing interviews as appropriate.
• Actively participate in case conferencing, team meetings, reflective supervision, and required staff training sessions.
• Support peer case managers and contribute to collaborative case planning when appropriate.

Administrative Tasks 10%

• Maintain accurate, up-to-date, and confidential electronic records and case notes following DSDP policy, contractual obligations, and regulatory standards.
• Complete all required documentation, reports, and data entry in a timely and accurate manner to meet contract or funding requirements.
• Participate in program evaluation efforts, including data collection and client satisfaction surveys to inform service improvements.
• Adhere to all local, state, and federal guidelines and laws. (i.e., HIPAA, OSHA, FLSA, traffic laws)
• Adhere to all of the DSDP policies and procedures

**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **

Required Qualifications, Skills, and Abilities

• Valid U.S. Driver’s License & clean driving record (preferred)
• Must be in the final year of a Master of Social Work (MSW) program or hold an MSW degree from an accredited institution.
• Comfort working with individuals experiencing mental illness, substance use disorder, and chronic homelessness.
• Demonstrated understanding of trauma-informed care, harm reduction, and housing-first principles.
• Ability to work varied hours, including weekends and holidays.
• Strong verbal communication, problem-solving, and organizational skills.
• Ability to work independently in the field and collaboratively within a team.
• Experience in homelessness services, social services, or community-based care management preferred.
• Ability to speak, read, and write in English and Spanish preferred.

Pre-employment Requirements

This position is contingent on successfully passing a:

• Criminal Background Check,
• Pre-employment Drug Screening,
• Motor Vehicle Report (if applicable)
• Pre-employment Physical

Core Attributes

• Team Player
• Flexible
• Attention to detail
• Outstanding customer service

About the Downtown San Diego Partnership

Recognized by the San Diego Union Tribune as a 2023 Top Workplace in San Diego, the Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown San Diego. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years.

Our Clean & Safe program is committed to serving the following neighborhoods: Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter that make up Downtown San Diego. The 24/7 Operations consists of maintenance services along the public right of way, beautification efforts along with security and outreach services. This includes sweeping, trash removal, doggy bag dispenser refill, tree trimming, pressure washing, graffiti, gum, and sticker removal. The Clean & Safe Operations is committed to providing great customer service along with providing a cleaner and safer downtown to our stakeholders and residents.

In all, these programs provide an annual contractual budget of approximately $13 million annually.

To learn more about our work in these areas, please visit: www.downtownsandiego.org

Our Values

• Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
• Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.
• Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
• Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.
• Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
• Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.

DSDP is an Equal Employment Opportunity employer. The Downtown San Diego Partnership provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.