Position Title: Clean Ambassador
Reports to: Shift Supervisor, Operations Manager, & Director of Clean Services
FLSA: Full-time (40 hours/week), Non-exempt (hourly) plus benefits
Pay Rate: $23.00/hour
Schedules Available:
- 1st Shift (4:30 am - 1:00 pm):
- Wednesday - Sunday (Mon/Tues off)
- Thursday - Monday (Tues/Wed off)
- Friday - Tuesday (Wed/Thurs)
**Valid U.S. Driver's License & clean driving record REQUIRED**
Location: Downtown San Diego area
Why this job? - Benefits
- Set Schedules (have the same 2 days off every week)
- Medical Coverage; Dental Coverage; Vision Coverage
- Discounted MTS Transit Pass (only $21 per month)
- Earn up to 15 days of Paid Vacation annually
- 5 days of Paid Sick Time annually
- 401K Plan (eligible after 6 months of employment)
- Employee Assistance Program
Position Summary
Under the direction of the Shift Supervisor, Operations Manager (OM), and Director of Services, Clean Ambassadors will provide cleaning services within the Clean & Safe’s 280 block service area of Downtown San Diego. Neighborhoods within this service area include Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter. Every Clean Ambassador is responsible for one of these neighborhoods, where they provide clean services and serve as the neighborhood’s liaison. Duties include sweeping, trash removal, doggy bag dispenser refill, tree trimming, weeds removal, pressure washing, graffiti, gum, and sticker removal.
Essential Job Functions & Duties 90%
- Maintain the cleanliness and appearance of public spaces, sidewalks, curbs, and parks by removing litter, servicing trash receptacles, filling dog waste stations, and performing routine sanitation within assigned service areas.
- Sweep and mop sidewalks and curbs, including the removal of human and animal waste, to maintain sanitary conditions within the public right of way.
- Remove graffiti and stickers from public property, including stop signs, light poles, sidewalks, and utility boxes.
- Clean, paint, deodorize, and maintain street furniture, tree grates, and other public fixtures to enhance the appearance of public spaces.
- Lift and dispose of heavy trash bags (up to 50 lbs.) and empty public trash receptacles throughout assigned service areas.
- Pick up illegally dumped trash reported by businesses, residents, or property owners and ensure proper disposal.
- Perform basic landscape maintenance, including raking leaves and removing weeds in designated public areas.
- Respond to maintenance and cleaning service requests from businesses, residents, and property owners in a timely and professional manner.
- While performing cleaning and sanitation duties, ambassadors are responsible for respectfully requesting that individuals temporarily relocate when necessary to allow cleaning services to be completed safely and effectively.
- Identify and address cleaning needs, sanitation issues, safety hazards, and irregular conditions related to Clean & Safe operations, reporting concerns to supervisors when additional assistance is required.
- Conduct daily inspections of tools, equipment, and assigned carts before and after use to ensure proper working conditions and safety.
- Participate in daily line-ups, safety briefings, and stretching exercises for maintenance personnel.
- Perform quality assurance duties as directed and support efforts to maintain high service standards throughout the district.
- Compile daily statistics and document completed work orders using Eponic work logs and other assigned reporting systems.
- Provide excellent customer service when interacting with residents, business owners, tourists, and members of the public while representing the Clean & Safe Program.
- Complete quarterly training and other required training sessions under the direction of a Shift Supervisor.
- Represent the Downtown San Diego Partnership Clean & Safe Program positively by providing consistent, visible, and high-quality cleaning services in the community.
- Perform other duties as assigned by the Executive Director, Senior Program Director, Director of Services, Operations Manager, or Shift Supervisor.
Administrative Tasks 10%
- Adhere to all local, state, federal guidelines and laws. (i.e. HIPAA, OSHA, FLSA, traffic laws)
- Adhere to all of the DSDP policies and procedures
- Answer all calls and radios communication, in a polite and professional manner
- Clean, maintain, and operate company issued equipment, including vehicles, phones, and radios
- Use company telephone for data collection (Eponic) and timecard features (Paylocity) ??
**Please note this job description is not designed to cover or contain a comprehensive listing of all the activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.**
Required Qualifications, Skills, and Abilities
- 2+ years of cleaning experience or equivalent
- Hospitality experience a plus
- High School Diploma or GED
- Ability to work varied hours, including weekends and holidays.
- Outstanding customer service skills, in person and electronically (radio/ phone)
- Ability to speak, read, and write in English. Bilingual or Multilingual (preferred)
- Ability to use a cell phone for data collection
- Valid Driver’s License (required)
Physical Requirements
This position is highly active and requires employees to perform physical cleaning and sanitation duties outdoors throughout an assigned service area for the duration of the shift. Employees must be able to:
- Walk, stand, bend, stoop, reach, push, pull, and twist throughout an 8-hour shift.
- Push, pull, and maneuver janitorial carts weighing 25+ lbs. throughout assigned neighborhoods for extended periods.
- Lift, carry, load, and dispose of trash bags, equipment, and other materials weighing up to 50 lbs.
- Use cleaning tools and equipment, including brooms, mops, rakes, litter pickers, leaf blowers, pressure washers, paint supplies, graffiti/sticker removal tools, and other assigned equipment.
- Perform repetitive motions such as sweeping, mopping, raking, scrubbing, lifting, gripping, and reaching.
- Work outdoors in varying weather conditions, including heat, cold, rain, wind, and direct sunlight.
- Safely clean and service public areas, sidewalks, curbs, parks, trash receptacles, dog waste stations, street furniture, and other public fixtures.
- Respond to cleaning needs that may include human and animal waste, trash, debris, graffiti, stickers, weeds, leaves, and illegally dumped items.
- Communicate by phone and radio while in the field and operate a company-issued phone for work orders, data collection, and timekeeping.
- Visually inspect assigned areas, tools, carts, and equipment to identify cleaning needs, hazards, or maintenance concerns.
- Perform all duties safely and in accordance with DSDP policies, training, and applicable safety guidelines
Pre-employment Requirements
This position is contingent on successfully passing a:
- Criminal Background Check,
- Pre-employment Drug Screening,
- Motor Vehicle Report
- Pre-employment Physical
DSDP is an Equal Employment Opportunity employer.
Core Attributes
- Team Player
- Flexible
- Attention to detail
- Outstanding customer service
About the Downtown San Diego Partnership
Recognized by the San Diego Union Tribune for the past 3 years as a Top Workplace in San Diego, the Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.
It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown San Diego. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years.
Our Clean & Safe program is committed to serving the following neighborhoods: Cortez Hill, Columbia, Marina, City Center, East Village, and the Gaslamp Quarter that make up Downtown San Diego. The 24/7 Operations consists of maintenance services along the public right of way, beautification efforts along with security and outreach services. This includes sweeping, trash removal, doggy bag dispenser refill, tree trimming, pressure washing, graffiti, gum, and sticker removal. The Clean & Safe Operations is committed to providing great customer service along with providing a cleaner and safer downtown to our stakeholders and residents.
In all, these programs provide an annual contractual budget of approximately $13 million annually.
To learn more about our work in these areas, please visit: www.downtownsandiego.org
Our Values
- Deliver excellent service: We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.
- Be fun and open-minded with a quirky sense of creativity: We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.
- Pursue growth and learning: We invest in our people so they can continue to build skills and perspectives that enrich the work we do.
- Build honest relationships and communication: We believe honesty leads to strong relationships built on a foundation of trust.
- Nurture a safe work environment: We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.
- Inclusiveness and diversity: We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.
Our Commitment to Diversity, Equity, and Inclusion
At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.
